Conditions of sale

Booking conditions
The booking must be paid in full on the day of arrival.

We reserve the right to turn away and refuse accommodation to any clients who do not comply with our agreed arrangements and terms and conditions.

Cancellation
The cancellation of a reservation will be effective only after confirmation by email of its consideration by the owners.

Cancellation fees
* From 7 to 2 days before, 30% of the amount of the reservation is due
* From 2 to 0 days before, 100% of the amount of the reservation is due

Interruption
In case of interruption of the current stay, 100% of the amount of the remaining stay will be due and invoiced.

Methods of settlement

Credit Card
Cheques
Holiday vouchers (ANCV)
Cash (only on site)
Cheques made payable to Bryan Adams to the following address:14 Route des Lacs, Chez Lameix, 23400 Bosmoreau les Mines, Nouvelle Aquitaine 

General rental conditions

Arrival and departure
Access to the rooms are between 15.00 and 19.30. They must be vacated no later than 11:00 on the day of departure (special case to be agreed with the owner)

Occupation
Unless otherwise agreed with the owners, the total capacity is for 3 people maximum (+ 1 baby up to 2 years) One double room, one single room.
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Use of places
Guests must ensure the peacefulness of the place. It is forbidden to smoke inside the accommodation/rooms, ashtrays are put at your disposal outside. Please do not smoke through open windows.

Animals
Unfortunately, we are unable to accept pets.

Room security
Children are under the responsibility of their parents during their stay. They must be accompanied and supervised at all times. 

The corridors are fitted with smoke detectors.

There are fire extinguishers that meet current fire regulations in both the main house and also the Studio 

Linen
Bed linen and towels are provided. Beds are prepared upon arrival (each bed is equipped with a mattress protector to accommodate you in optimal conditions).  At your request, if staying for more than a day, we are happy to redress the bed and check the towels to see if they require replacing.

Equipment

The acceptance of the payment of the reservation of the room (s) induces the acceptance of the present regulation.

Any dispute concerning the interpretation or performance of the contract that could not be settled amicably will be brought before the commercial court.
N ° SIRET: 809 043 540 00016


DETAILED GENERAL CONDITIONS OF SALE
1. Object
These terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services offered by our establishment whose details are specified in this booking confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all bookings concluded via the Internet, via our booking platform, or by telephone.
2. Booking
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and/or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs so our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
3. Booking Process
Bookings made by the customer are made via the booking form available online on our booking platform, or by telephone/email. The customer undertakes, prior to any arrival, to complete the information requested via email. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of services to book, the booking process includes the seizure of the credit card in case of warranty or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer, unless otherwise discussed in communication. 
4. Acknowledgment of receipt of reservation
Our booking platform acknowledges the customer's reservation by sending an e-mail without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date of reservation, the information on the after-sales service, as well as the address of the seller's establishment where the customer can submit his claims. Or by direct email from the establishment. 
5. Cancellation or modification by the client
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment will not be subject to any changes and/or cancellations. The amounts paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail.
6. Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked upon arrival to fill out a police form. To do this, the customer will be asked to present a piece of identification to verify whether or not it must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and/or no refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with the said rules. In case of non-compliance by the customer with one of the provisions of the Internal Regulations,
7. Responsibility
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment can not be held responsible for the inexecution or the bad execution of the reservation in case of force majeure, because of the third party, because of the customer, notably the unavailability of the Internet network, the impossibility of access to the website, external intrusion, computer viruses or in case prepayment not authorized by the carrier's bank.
8. Complaints
Complaints relating to the non-performance or improper performance of the reserved services must, under the pain of foreclosure, be brought to our attention in writing within eight days after the date of departure of the establishment.
9. Price
The prices related to the reservation of the services are indicated before and during the reservation. The prices are confirmed to the customer in amount TTC, in the commercial motto of the establishment, and are valid only for the duration indicated on the platform of reservation. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, are to be paid directly at the establishment. The prices take account of the VAT applicable on the day of the order and any change of the rate applicable to the VAT will be automatically passed on the prices indicated on the billing date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected on the prices indicated on the date of the billing.
10. Payment
The client communicates his bank details as a guarantee of the reservation except for conditions or special rates, credit card or private credit card (Visa, Mastercard, American Express, Diners Club ... depending on the possibilities offered by the booking platform of the establishment ) by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the property during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is called a deposit. In case of a no show (booking not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, the amount indicated in its terms and conditions of sale. The property has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's credit card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, card blocked, ceiling reached, or error of entry ... In case of a problem, the customer will have to approach his bank on the one hand, of the establishment on the other hand to confirm its reservation and its method of payment. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of booking. Some institutions can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the institution.
11. Respect for privacy
The client is informed, on each of the forms of collection of personal data, the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its providers (and in particular the online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties provided that such communication is compatible with the realization of the operations incumbent on elloha.com under these terms and conditions and in connection with the customer protection charter personal data. In particular, when paying online, the bank details of the customer must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection in the sense of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, has committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers. the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, have committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers. the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional has committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers.
12. Evidence Agreement
The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature that has, between the parties, the same value as a handwritten signature. The computerized registers are kept in the computer systems of elloha.com. will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
13. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents either the customer or the institution from fulfilling all or part of the obligations provided for in the contract. Are regarded as cases of force majeure or fortuitous cases usually recognized by the jurisprudence of the French Courts and Courts. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therein.
14. Litigation
These General Terms and Conditions of Sale are governed by the law of the country of the establishment without interfering with any mandatory protective provisions that may be applicable in the country of residence of the consumers.
15. Entirety
These general conditions of sale, the conditions of sale of the tariff booked by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer will be able to integrate with the present general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved fare) and these general conditions. In case of a contradiction between the booking form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question. These general conditions of sale by the Internet can be modified at any time and/or supplemented by the establishment. In this case, the new version of the general conditions of sale by Internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale by Internet will apply automatically to all customers.